A skill, applied

MDR transition & service continuity

I helped preserve SOC operations when an MDR provider became unavailable, transferred operational knowledge and shaped the replacement service's requirements and acceptance checks.

Experience at UK Water Utility

UK Water Utility

Keep the SOC running through an MDR outage

SOC Operations & MDR Transition

Preserved supplier knowledge, supported interim incident handling and built an out-of-hours escalation process when an MDR provider became unavailable. Carried those lessons into the replacement service.

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MDR transition & service continuity

Keep the SOC running through an MDR outage

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