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UK Water Utility

Define investigation standards and review the output

Set technical standards and onboard six SOC colleagues

I developed technical guidance and defined expectations for triage notes, evidence, root cause, impact and response, then introduced review against those criteria. This helped align investigation output within a collaboratively developed standards library.

SOC leadershipAnalyst coachingSOC recruitment & onboardingInvestigation quality assuranceAdversary-in-the-Middle (AiTM)Network traffic analysisEmail authenticationOperational handover
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