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UK Water Utility

Carry outage lessons into MDR onboarding

Lead the SOC through an MDR outage

I carried the operating procedures, investigation context and escalation lessons from the outage into leading the replacement MDR onboarding project. The linked case explains the integration configuration, metric requirements, analyst access processes and operational dashboards.

SOC leadershipMDR transition & service continuityMicrosoft SentinelIncident lifecycle engineeringIncident escalation designAcceptance testingOperational handoverSIEMSOARThreat hunting
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