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UK Water Utility

Test the replacement service end to end

Keep the SOC running through an MDR outage

My acceptance work followed incidents across Sentinel, ServiceNow SIR and XSOAR, checking assignment, comments, status, closure and redirection. I contributed requirements for service access, joiners/movers/leavers, reporting and auditability alongside the project and platform teams.

SOC leadershipMDR transition & service continuityMicrosoft SentinelIncident lifecycle engineeringIncident escalation designAcceptance testingOperational handoverSIEMSOARThreat hunting
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