UK Water Utility

Give out-of-hours incidents an owner

Keep the SOC running through an MDR outage

I engineered the out-of-hours escalation process and brought it into operation on 1 August 2025. It defined how incidents requiring internal SOC involvement should reach the team outside normal hours and connected that route to the interim operating procedures.

SOC leadership MDR transition & service continuity Microsoft Sentinel Incident lifecycle engineering Incident escalation design Acceptance testing Operational handover SIEM SOAR Threat hunting

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Give out-of-hours incidents an owner

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