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UK Water Utility

Streamline the MDR analyst JML process

Lead a new MDR service from integration to operations

I streamlined joiner, mover and leaver processes for analysts on the MDR side. This connected onboarding and service-access requirements with the people joining and working the service, alongside the incident workflows and operational handovers.

Microsoft SentinelServiceNow SecOps / SIRCortex XSOARSOARIntegration testingIncident lifecycle engineeringSecurity entity mappingAcceptance testingSOC leadershipMDR transition & service continuityOperational handover
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